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Jiho policies

Cancellation Policy

Effective: 13 July 2026

Requests change. Jiho uses the stage of your request and the terms confirmed for the property to determine what happens next.

Stage 1

Before availability is confirmed

You may withdraw your request without a Jiho cancellation charge. Contact us promptly so we can close the request and avoid unnecessary follow-up with the provider.

Stage 2

After availability is confirmed, before payment

Tell Jiho if your plans change. If no separate provider commitment or charge has been accepted, the request can normally be closed without a payment being due.

Stage 3

After a deposit or payment

Refund eligibility depends on the terms disclosed for the property, the timing of the cancellation, and any provider costs already incurred. Jiho will review the record and communicate the outcome; a refund is not automatic unless the confirmed terms say so.

Stage 4

If the property or provider cancels

Jiho will confirm what happened and help explain available alternatives or the applicable refund process. Any refund follows the original payment method or another agreed, traceable method where practical.

How to request a cancellation

  1. Contact Jiho using the phone or email associated with your request.
  2. Include your request reference, property name, and reason for cancellation.
  3. Keep any confirmation, receipt, or payment reference.
  4. Wait for written confirmation that the request and any refund review are complete.

Need to change or cancel a request?

Contact Jiho as soon as possible through our support channels or WhatsApp +252687788887.